IoTic Solutions Pvt. Ltd.
Solutions that will help you achieveHRDD - Grievances Management System.
Our highly customizable and dynamic platform adapts to clients' needs, featuring multilingual support. Utilizing online platforms such as websites and mobile apps, users can effortlessly lodge complaints. Complaint statuses are easily accessible through the mobile app, website, or a toll-free helpline.
The platform facilitates efficient communication, allowing entities/administrations to seek or provide clarifications on complaints online. Each complaint receives a unique registration number for future reference and tracking. This comprehensive solution ensures a seamless and transparent process, enhancing the effectiveness of complaint management for both clients and users.
Accessible platform for user-friendly complaint submissions
Online interface for convenient and seamless complaint registration
Helpline offering a direct channel for complaint reporting
Instant messaging platforms for quick and efficient complaint submission
Simple and rapid text messaging for reporting complaints
Traditional email channel for comprehensive complaint submission
Our Escalation Matrix is designed to help you navigate complaints seamlessly and optimize resolution. First, we define the typical complaint, tailoring each flow to the department's specific needs. To ensure timely resolution, specific days/times are assigned to each escalation level.
The system automatically assigns complaints to designated personnel, which improves accountability. Our Escalation Matrix, which draws on location and departmental insights, offers a structured approach to complaint handling, allowing for quick and effective resolutions.
Introducing the Grievance App, your go-to solution for seamless grievance resolution. This user-friendly platform requires initial registration, empowering users to effortlessly lodge complaints directly with the concerned entity. Accessible through smartphones, the app provides convenience at your fingertips.
Stay informed as it allows users to track the real-time status of their complaint redressal, ensuring transparency and accountability. Experience hassle-free grievance handling, making the process efficient and accessible for all. Join us on the journey towards smoother conflict resolution with the Grievance App.
Typical complaint category helps complainants for quicker lodging.
For lodging a complaint, following information has to be provided by complainants:
We rank among the best in the US, Argentina, and Ukraine. Our apps get featured as best in class, and our clients love our work.
IoTic Solutions Pvt. Ltd. is a progressive IoT service company committed to helping India achieve the Swatch Bharat mission. With our cutting-edge technology and innovative solutions, we can help make a cleaner and greener future a reality.
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With features such as checkpoint tracking, route deviation monitoring, and vehicle attendance tracking, IoTic can provide precise and efficient management of vehicles. This helps ensure that resources are allocated properly and that transportation services are delivered to households as efficiently as possible.
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The IoTic Citizen App allows citizens to interact with their local government efficiently and effectively. From posting complaints to accessing on-demand vehicle and nearby toilet services, this app provides a direct line of communication between citizens and their government. Additionally, our employee attendance tracking app ensures the accuracy and accountability of attendance records, reducing the time and effort required for manual entry.
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Revolutionize Your Business with Our Awesome Services
Create a customer-friendly and agile software foundation for your business with our product engineering services. From concept to distribution stage, we help transform your idea into market reality.
Bridge the gap between your men and machines with our IoT application development services. Our IoT solutions help you enhance communication, automation, monitoring, and thereby, profits.
Maximize ROI, create new business opportunities, and improve business efficiency and customer service with our advanced AI-powered applications and Machine Learning systems.
Our user-friendly, responsive, cross-platform, and scalable mobile and web applications help boost your brand’s visibility, increase audience engagement, and improve overall business efficiency.
Do you have a project in mind that can contribute to the Swatch Bharat mission? Let's connect with IoTic Solutions Pvt. Ltd.
A dynamic and innovative company dedicated to utilizing cutting-edge technology to create a cleaner and greener India. Join us on this exciting journey and make a difference in the world!
info@IoTic.in